Refund Policy

Print Solutions
Website: https://printersolutions.online

Effective Date: 4 February 2026

At Print Solutions, we believe in fair, transparent service. We follow a “Get Help Now, Pay Later” approach, meaning payment is collected only after the service has been delivered. This Refund Policy explains when and how refunds may be issued.

Eligibility for Refunds

You may be eligible for a refund if:

  • Payment was successfully made, but the agreed service was not delivered

  • A technical limitation prevented us from completing the service

  • A duplicate or incorrect payment was processed

  • The service could not be completed despite reasonable troubleshooting efforts

Refund eligibility is determined after reviewing the service case and communication history.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • The service was successfully completed and the issue resolved

  • The problem is caused by hardware failure, physical damage, or unsupported devices

  • Issues arise due to third-party software, operating systems, or network providers

  • Incorrect, incomplete, or misleading information was provided by the customer

  • The customer declines or discontinues recommended troubleshooting steps

  • Performance issues reoccur due to changes made after service completion

Partial Refunds

In certain cases, partial refunds may be issued if:

  • Only a portion of the agreed service could be completed

  • The customer requests cancellation after work has already begun

Any partial refund will be calculated based on the service delivered.

Refund Request Process

To request a refund:

  1. Contact our support team within 7 days of service completion

  2. Provide your service reference number and payment details

  3. Clearly explain the reason for the refund request

All requests are reviewed carefully to ensure fairness.

Refund Processing Time

  • Approved refunds are processed using the original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback. Unresolved disputes or unauthorized chargebacks may result in service restrictions.

Policy Updates

Print Solutions reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

Contact Information

For refund-related questions, please contact:

Print Solutions
26, Abul Fazal Enclave Road
New Delhi 110025
Website: https://printersolutions.online

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